People like you and the reviewer need to work a service job, at least once in your lives. “Closed”, I wonder what that means?? The registers are all shut down, there’s no cash. If it’s a food place, the grill is off. They are not serving customers. So no, just because there happens to be glass or bars you can see workers through, they are not required to acknowledge people on the street or “be nice”. They are trying to get home at a somewhat reasonable time!
PTSD from having to literally stop people from entering grocery stores after 11:00p in a previous job…
I originally thought about someone not knowing the store is closed and being confused, and then it just doesn’t hurt to clarify. Of course if they were aware that the place is closed, then this is pretty ridiculous (especially such a one star review is just awful). I personally also had situations where I was confused because a store closed an hour earlier than it said on the door and online, and I was thankful for the clarification.
Maybe this is also a cultural thing (I’m not from the US), but it seems like many customers there are… worse. I personally always see the service worker as a human and try to be as respectful and appreciating as possible, and would assume most do the same. If I were knocking (because I am confused or didn’t see the signs), I’d just say something like “Oh thanks, I’m sorry I didn’t know” (honestly, them doing nothing also tells it, I’d just find it a bit rude), but never in my mind think about trying to talk them into doing something for me. Apparently some here assume people in the US would do that.
But honestly, I still think that not acknowledging the customer is not the best idea, although for a different reason. I once lost a wallet in a restaurant and also had to knock. Luckily the staff there was really nice and they let me in to get it, but I’d felt pretty awful if they didn’t.
Thank you for the different perspective and clarification. I’ve only visited outside the US, never lived, but I think you’re correct: customers here are worse. Entitlement practically surrounds them… I once had a couple with some minor issue as I rung up their order. They looked me in the eye, then the husband later submitted a complaint and straight-up lied about the interaction trying to get me fired. Luckily I don’t do that job any more…
But you make a good point about forgetting a wallet, or an emergency! I guess workers shouldn’t completely ignore people banging on the locked door…
People like you and the reviewer need to work a service job, at least once in your lives. “Closed”, I wonder what that means?? The registers are all shut down, there’s no cash. If it’s a food place, the grill is off. They are not serving customers. So no, just because there happens to be glass or bars you can see workers through, they are not required to acknowledge people on the street or “be nice”. They are trying to get home at a somewhat reasonable time!
PTSD from having to literally stop people from entering grocery stores after 11:00p in a previous job…
It’s literally PTSD. No it’s not as bad as being in a war but damn it sure feels like it sometimes.
I originally thought about someone not knowing the store is closed and being confused, and then it just doesn’t hurt to clarify. Of course if they were aware that the place is closed, then this is pretty ridiculous (especially such a one star review is just awful). I personally also had situations where I was confused because a store closed an hour earlier than it said on the door and online, and I was thankful for the clarification.
Maybe this is also a cultural thing (I’m not from the US), but it seems like many customers there are… worse. I personally always see the service worker as a human and try to be as respectful and appreciating as possible, and would assume most do the same. If I were knocking (because I am confused or didn’t see the signs), I’d just say something like “Oh thanks, I’m sorry I didn’t know” (honestly, them doing nothing also tells it, I’d just find it a bit rude), but never in my mind think about trying to talk them into doing something for me. Apparently some here assume people in the US would do that.
But honestly, I still think that not acknowledging the customer is not the best idea, although for a different reason. I once lost a wallet in a restaurant and also had to knock. Luckily the staff there was really nice and they let me in to get it, but I’d felt pretty awful if they didn’t.
Thank you for the different perspective and clarification. I’ve only visited outside the US, never lived, but I think you’re correct: customers here are worse. Entitlement practically surrounds them… I once had a couple with some minor issue as I rung up their order. They looked me in the eye, then the husband later submitted a complaint and straight-up lied about the interaction trying to get me fired. Luckily I don’t do that job any more…
But you make a good point about forgetting a wallet, or an emergency! I guess workers shouldn’t completely ignore people banging on the locked door…