They made a bunch of mistakes that were callous and might’ve smothered a couple guys starting out.
But then the lack of empathy - “it was a bad product, no one should ever buy it, and so my fundamentally flawed testing is actually valid”, “yeah they asked for it back multiple times and we auctioned it, but it was for charity so it’s fine”, “we agreed to compensate them, but it’s been months and we did that real quick after we got called out, but we’re going to make it seem like we didn’t need a scandal to do the bare minimum”
It’s all excuses, it’s all justification for why “this looks worse than it is, and actually we’re still the good guys”. It’s narcissist mental gymnastics, he still just doesn’t understand what he did wrong - besides being mostly excuses, every “apology” is totally off base on what they did wrong
Wtf is free will even? We’re chemical systems, or a metaphysical soul, that makes statistically predictable decisions based on available information as well as uncountable minor factors. If you rewind time and do everything the same, either everyone comes to the same conclusions the same way, or free will requires an aspect of chaos… And at that point you’re at predetermination - seems to me the whole idea is outdated philosophy
But here’s the thing - statistically, people respond in predictable ways. If every time you do X, the majority will respond Y… That’s just math.
Turns out, humans are super complex, but very predictable. And by that I mean policy is extraordinarily effective.
Free will matters on a personal level, it disappears on a societal level