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As someone who both drives for doordash and uses doordash to order. At least in my state. You cannot opt to not tip. Its not an option. Theres a mandatory tip of 4.00$ per order regardless of what you order, how far the location is from delivery etc.
I agree with this perspective. The CEO felt like the more reasonable guy here who wanted to respectfully and professionally clear his name through polite conversation. And the writer here seemed very aggressive. The line of questioning was outwardly hostile and accusatory with literally nothing for good evidence.